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Our take on Service Delivery Transformation

Creating value for the overall organization

In this video, Deloitte leaders share their insights on the benefits of a Service Delivery Transformation business strategy and why it is a "hot topic" in today's market - both domestically and globally.

We examine the compelling argument for expanding the focus on an organization's Service Delivery Transformation strategy to look across all functions, as the opportunity and ability to create a return on investment may significantly increase with a broader set of services.

Risk, tax and talent business drivers behind Shared Services, as well as the benefits, are highlighted.

"Many people believe that Shared Services is all about cost reduction, but it's really not. It's about creating value for the organization."  - Susan Hogan, principal, Deloitte Consulting LLP


As used in this document, ‘Deloitte’ means Deloitte LLP (and its subsidiaries). Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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