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Meet Our Leaders: Service Delivery Transformation

Deloitte’s Service Delivery Transformation leadership team has the knowledge, insight and experience to help organizations create a flexible, scalable and cost-effective platform for delivering functional and business-enabling processes which support the overall organization’s business strategy, leveraging an effective combination of shared services, outsourcing and offshoring. This talented team represents an entire practice of specialists, who focus on helping clients throughout the Service Delivery Transformation lifecycle, from visioning and planning through implementation.

Susan Hogan
Principal, Deloitte Consulting LLP
Susan Hogan is the leader of Deloitte’s Service Delivery Transformation practice, Shared Services market offering and Business Model Transformation service line. With more than 17 years of consulting experience, she provides services designed to help companies in their efforts to evaluate and implement an optimal administrative service delivery model for their organizations, including what processes and activities should operate locally, at corporate, within shared services, or through outsourcing. View her full profile.

David Hodgson
Partner, Deloitte & Touche LLP
David Hodgson is the AERS leader for Deloitte’s Service Delivery Transformation practice. He has 30 years of broad-based experience in auditing and consulting, focused on large multinational corporations, with an emphasis on risk management. View his full profile.

Raffi Markarian
Principal, Deloitte Tax LLP
Raffi Markarian is a principal in Deloitte’s Global Tax Management Consulting (TMC) practice. Having 24 years of experience, specializing in tax data management and tax process optimization, he has led significant tax data integration and process redesign projects for leading multi-nationals across all industries. View his full profile.

Jonathan Ohm
Managing Director, Deloitte Corporate Finance LLP
Jonathan Ohm is the FAS leader for Deloitte’s Service Delivery Transformation practice and U.S. Technology Media and Telecommunication Industry. He has extensive knowledge in both cross-border related mergers and acquisitions, general corporate finance activities and specialty transactions dealing with internal captive and datacenters. View his full profile.

Marc Mancher
Principal, Deloitte Consulting LLP
Marc Mancher is the Consulting leader of Deloitte’s Service Delivery Transformation practice. Marc has 25 years of commercial and military experience running organizations, setting up business offerings, transforming organizations, establishing global business services and integrating business units. View his full profile.

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