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The Service Delivery Transformation HIVE

Highly Immersive Visual Environment

Analytics has historically been cordoned off as the domain of an elite group who directly interact with the business only intermittently and has essentially taken place behind closed doors. But that’s changing quickly as it’s pushed deeper into the business, spurred by technology advances.

Many shared services and outsourcing leaders are facing the dilemma of how to effectively get up to speed on what analytics can really do in practice, not as some grand theory. That’s where the Deloitte Service Delivery Transformation Highly Immersive Visual Experience (HIVE) can play a defined role.

The Service Delivery Transformation HIVE can provide a real-time, visual representation of the impacts of some of the key decisions regarding the organization, productivity and location of operations when considering:

  • Movement of resources to regional or global shared services
  • Changes in productivity due to automation/centralization
  • Relocation of existing operations
  • Shifting of operations to an outsourcer
Real-time, touch-screen functionality features

The Service Delivery Transformation HIVE can convert an organization’s current state data into a pictorial format for multiple functions across multiple locations and can allow for visualization of the financial impacts of the decisions regarding the organization, operation and location of a Service Delivery model.

The touch screen features can allow you to:

  • Drill down from function to process to sub-process by touching the screen
  • Slide the bars to adjust what percentage of each process can be performed locally, regionally and/or globally in the future state
  • Make changes to productivity based on automation/centralization or other enablers
  • Click on the map to move operations from existing to potential locations
  • Tap a target location to view background information about the location’s regulatory environment, incentives, real estate options, etc.

Each experience can be tailored to the individual needs of the organization. Learn more by watching the above informative video and download the attached overview deck for further information.


The Service Delivery Transformation HIVE: Hands on analytics
Report, 2-Page PDF



This publication contains general information only and is based on the experiences and research of Deloitte practitioners. Deloitte is not, by means of this publication, rendering business, financial, investment, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte, its affiliates, and related entities shall not be responsible for any loss sustained by any person who relies on this publication.

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