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  • Case studies in reducing process complexity in general and administrative (G&A) and shared services
    Addressing process complexity has a significant role in optimizing an operating model, and unless a company addresses this complexity, it may not be able to capture more value from its Shared Services organization, whether that value comes from enhancing service delivery or from expanding its scope to include processes from other functional areas.
  • Insights from Deloitte’s 2011 global shared services survey
    Key themes on “how” to establish and improve a shared services organization, based on the results of Deloitte’s 2011 global shared services survey results.
  • Global business driven HR transformation: The journey continues
    Explore eighteen key trends shaping the way companies can leverage their human resources functions and their people to improve competitiveness, profitability and growth.
  • Technology-enabled shared services centers
    A framework for creating a strategic technology roadmap for SSCs that will enable companies to drive greater business value.
  • Ten Ways to get More from your Service Delivery Organization
    A change to a company's service delivery approach can represent an opportunity for improvement.
  • Making Shared Advisory Capabilities Work
    Build a shared advisory group that can deliver business advisory services across the entire enterprise.
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