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  • Digital consumers: Ever more mobile and connected
    What do consumers use and want when it comes to mobile devices and services? Deloitte's Digital Democracy Survey offers insights.
  • The internet of things ecosystem: Unlocking the business value
    of connected devices
    Read about strategies ‒ to both enterprise adopters and IoT providers ‒ to unlock the business value of connected devices.
  • Digital engagement and the market of one
    Today's customers are increasingly willing to surrender more information to companies they choose, but they expect relevant and useful content, products and services in return. CMOs and CIOs have a unique opportunity to collaborate to provide personalized product recommendations, promotions, and content in order to increase customer satisfaction and reduce duplicative efforts.
  • Mobile customer experience in the 21st century: A perspective from the Americas
    The customer experience has become more multifaceted, and more difficult for Telecom carriers to manage. It has become, and will continue to be, fluid and extremely broad — often extending far beyond the networks, assets, services and solutions of carriers themselves.
  • Digital Democracy: A multi-generational view of consumer technology, media and telecom trends
    Deloitte's Digital Democracy survey compares and contrasts generational preferences in the U.S., revealing significant technology, media and telecommunications consumption trends including attitudes and behavior to advertising and social networks, mobile implications, media consumption preferences across platforms and devices, and the Internet.
  • Overcoming speed bumps on the road to telematics
    Behavior-based telematics is disrupting the auto insurance market, challenging non-participating carriers to follow the lead of early adopters or look for new ways to level the playing field.
  • The era of the (digital) omnivore is upon us: For home or work, it's about content and personal use cases, not technology
    There's a new class of digital consumer, Digital Omnivores (consumers who own a laptop, smartphone, and tablet), and they're bringing their preference for device usage to the enterprise. Learn more about the Digital Omnivores' impact on the enterprise IT experience.
  • From invisible to visible to measurable: Social analytics extends enterprise performance improvement
    Social media can help companies open communication channels up, down, and across the enterprise to gain data-driven insights and improve business outcomes.
  • Shared spectrum: GSMA/Deloitte report explores options for mobile broadband
    A new report from the GSMA, an association of mobile operators and related companies, indicates that shared spectrum can complement — but not
    replace — the need for exclusive-access spectrum in the provision of mobile broadband.
  • The next revolution: Why the impact of mobile is at least as big as the Internet
    Explore how your company can use mobility to put information where it is needed and move decision-making to the site of impact.
  • TMT Predictions 2014 – What's ahead in Tech, Media and Telecom?
    This annual publication presents Deloitte's view of the major trends over the next 12–18 months that are likely to have significant impacts for companies primarily in TMT but also across other industries.
  • 2014 outlook on telecommunications
    Continued, robust growth in connectivity demand, persistent security challenges and continuing innovation in devices and services are among the trends facing the telecommunications industry in the coming year, according to Craig Wigginton, vice chairman and U.S. Telecommunications leader, Deloitte & Touche LLP. Read on for his perspective on trends to watch and steps to take in 2014.
  • Global mobile consumer survey: U.S. edition
    Are U.S. consumers apathetic about apps? When it comes to smartphones, could bigger be better? How do consumers feel about the BYOD (Bring Your Own Device) trend? When choosing a mobile device, how great a consideration is price? The results aren’t what you might think – and keeping abreast of ever-changing consumer preferences is key to success in the fast-paced mobile ecosystem.
  • Coherency in contradiction
    We exist in a world of contradictions. The urge to resolve contradictions is human nature. Yet contradictions can be viewed as opportunities to simultaneously explore two paths in ways that complement each other. Explore how to navigate the conflicting pressures brought on by technology advances and globalization.
  • Some (re-)assembly required: How technology is changing the shape of business services
    With the promise of new analytics capabilities, the cost benefit of the cloud and the complexity of more mature business models, many companies are waking up to realize that operational choices that once made sense may now seem obsolete. In order to optimize the value of technological innovation and advancement, executives may want to consider a strategy shift to an integrated global business services operating model.
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