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  • Deloitte’s 2013 global shared services survey results
    Deloitte’s 2013 global shared services survey results
    This year’s survey drew 277 responses, representing organizations headquartered in 38 countries, providing data for 870 shared services centers from around the world.
  • From Bangalore to Boston: The trend of bringing IT back in-house
    Read about insourcing and this new trend’s drivers, opportunities and challenges.
  • Case studies in reducing process complexity in general and administrative (G&A) and shared services
    Managing drivers of complexity in G&A operating models.
  • Outsourcing today and tomorrow: Insights from Deloitte’s 2012 global outsourcing and insourcing survey
    The future of outsourcing will likely belong to those who appreciate the distinctive demands of effective outsourcing – and who invest in helping their organizations address them.
  • Analytics for shared services three-minute guide
    What process change could decrease call center hold time? Which transaction type is driving up costs? Whose performance is lagging?
  • As shared services matures, how is it evolving?
    The future of shared services lies in integrated management approaches with new operating models and roles to help leverage synergies across silos and drive enhanced benefits.
  • Deloitte’s 2012 global outsourcing and insourcing survey
    Outsourcing continues to become mainstream as a standard business practice.
  • The great tax offshoring debate: And how stakeholders can move beyond it
    CFOs and tax directors have many more interests in common than their differences on offshoring might suggest.
  • Five "must haves" to consider for outsourcing in service delivery transformation
    Specific areas where effective planning and execution can be important to an outsourcing effort.
  • Insights from Deloitte’s 2011 global shared services survey
    Insights from Deloitte’s 2011 global shared services survey
    Key themes on “how” to establish and improve a shared services organization, based on the results of Deloitte’s 2011 global shared services survey results.
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