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  • Deloitte ranks no. 1 in 2013 World’s Best Outsourcing Advisors list
    IAOP’s eighth annual ranking recognizes Deloitte’s global advisory capabilities.
  • Deloitte’s 2013 global shared services survey results
    Deloitte’s 2013 global shared services survey results
    This year’s survey drew 277 responses, representing organizations headquartered in 38 countries, providing data for 870 shared services centers from around the world.
  • Meting compliance challenges
    This white paper focuses on how compliance outsourcing can help organizations to address compliance demands while staying focused on their core business functions and go-to-market strategies.
  • From Bangalore to Boston: The trend of bringing IT back in-house
    Read about insourcing and this new trend’s drivers, opportunities and challenges.
  • Case studies in reducing process complexity in general and administrative (G&A) and shared services
    Managing drivers of complexity in G&A operating models.
  • Outsourcing today and tomorrow: Insights from Deloitte’s 2012 global outsourcing and insourcing survey
    The future of outsourcing will likely belong to those who appreciate the distinctive demands of effective outsourcing – and who invest in helping their organizations address them.
  • The Service Delivery Transformation HIVE
    The Service Delivery Transformation HIVE can provide a real-time, visual representation of the impacts of some of the key decisions regarding the organization, productivity and location of operations.
  • Analytics for shared services three-minute guide
    What process change could decrease call center hold time? Which transaction type is driving up costs? Whose performance is lagging?
  • As shared services matures, how is it evolving?
    The future of shared services lies in integrated management approaches with new operating models and roles to help leverage synergies across silos and drive enhanced benefits.
  • Deloitte’s 2012 global outsourcing and insourcing survey
    Outsourcing continues to become mainstream as a standard business practice.
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