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  • Second helpings: Building consumer loyalty in the fast service and casual dining restaurant sector
    A few basic things matter the most in driving restaurant brand loyalty, but those
    are not the only things that matter.
  • Managing the risks of rewards
    The current status of loyalty data security presents both an opportunity and a
    threat for hotels and airlines. Learn more about the Loyalty Data Security Survey findings and Infographic.
  • 360 degree view
    See more. Do more. Earn more. Building loyalty and contributing to the bottom
    line.
  • 2014 outlook on Travel, Hospitality, and Leisure
    Adam Weissenberg, vice chairman and U.S. Travel, Hospitality and Leisure leader, Deloitte LLP, shares his perspective on the THL industry and some thoughts around managing and growing amid the transformative landscape.
  • CEOwn it
    How do health care, hospitality, and retail respond to postdigital disruption?
  • Travel, Hospitality & Leisure spotlight – THL deals you can account on (Issue 3)
    As more and more consumers seek bargains on the Web, entities in the travel, hospitality, and leisure (THL) industry are increasingly relying on online deal coupon companies (“deal companies”) to promote their products and services at reduced prices and thereby attract new and existing customers.
  • Charting a course for renewed airline consumer loyalty
    In this report, we explore the state of loyalty in the airline sector.
  • A restoration in hotel loyalty: Developing a blueprint for reinventing loyalty programs
    This extensive customer loyalty research has given deep insights into hotel guests’ travel behaviors, attitudes, and engagement preferences.
  • Welcome to the postdigital era
    A confluence of technology forces is empowering the individual and driving profound business change.
  • Aircraft fleet planning – a new perspective
    In the face of extraordinary uncertainty, airlines are seeking to implement rigorous yet practical approaches to assessing value potential from available fleet options.
  • Smarter MRO
    Five strategies for increasing speed, improving reliability, and reducing costs – all at the same time.
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