In its third year, the 2010 Survey of Health Care Consumers found that, despite difficult economic times and the ongoing health reform debate, consumers’ attitudes about the U.S. health care system remain largely unchanged from 2009 to 2010.
Since 2008, the Deloitte Center for Health Solutions has conducted its annual survey of health care consumers to assess behaviors, attitudes and unmet needs, and to quantify year-to-year changes. The significant role that consumers play in health care is often under-reported or discounted. Consumerism in health care is a complex theme; it embraces how people care for themselves and others, how they use their time and money and how they choose providers, insurance plans and treatment options consistent with their needs and values. Explore the research findings below.