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2010 Survey of Global Health Care Consumers

Perspective on health care behaviors, attitudes and unmet needs of six countries

Deloitte 2010 Survey of Global Health Care ConsumersWith health care reform dominating the U.S. political dialogue for more than a year, the Deloitte Center for Health Solutions decided to put the American experience in global context. The 2010 Survey of Global Health Care Consumers finds similarities – and intriguing differences – in health care behaviors, attitudes and unmet needs among consumers in the United States, Canada, France, Germany, Switzerland and the United Kingdom.

The study reveals common ground on the high cost of medical care and how consumers assess the quality of their national health care service and delivery. System performance levels and expectations, though, vary widely, posing enormous challenges to policy-makers seeking to change the status quo.

Featured Country Reports

  • United States: Health Care Attitudes and Behaviors
    The Deloitte Center for Health Solutions' third annual survey reveals that, despite difficult economic times and the ongoing health reform debate, consumer attitudes remain largely unchanged from 2009 to 2010.
  • Canada: Health Care Attitudes and Behaviors
    The report outlines the implications of consumer expectations on health care providers. It also compares Canadian and U.S. perspectives on health care and traces the continuously growing trend towards health consumerism.

Other consumerism resources

  • Deloitte survey of U.S. health care consumers
    Explore the resource library.
  • Treating patients like consumers
    Listen to the Deloitte 2010 Global Health Care Consumer Survey podcast.
  • Health care consumerism
    Explore the research library.
  • Deloitte survey: Consumers say they pay too much for medical care, question their ability to handle future medical costs
    Read the complete press release.
  • Deloitte health: Resources, reform, results
    A library of resources.

Related links

  • Center for Health Solutions
  • Health Care Reform Resources
  • Global Life Sciences & Health Care

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