Deloitte named a leader in Analyst Firm’s Magic Quadrant for CRM Services Providers, Worldwide
Evaluation based on completeness of vision and ability to execute
New York, 26 September 2012 — Deloitte Touche Tohmatsu Limited (DTTL) is pleased to announce that leading analyst firm Gartner has named the Deloitte network as a leading provider of customer related services in their latest report, Magic Quadrant for CRM Service Providers, Worldwide. According to Gartner, leaders in this category are performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.
“Today’s unprecedented market challenges and the availability of new capabilities, coupled with new delivery models, have forced an evolution in the way organizations grapple with their customer’s needs,” said Nidal Haddad, Global CRM Leader, DTTL. “At Deloitte, we believe that organizations best positioned to serve this market dynamic are those that offer deep industry expertise combined with innovative solutions. We are pleased to be recognized as a leader in the customer space.”
Additionally, Deloitte offers a robust vertical go-to-market model that leverages globally deployed CRM practitioners.
Gartner evaluates service providers on their ability to execute and their completeness of vision. When the two sets of criteria are evaluated together, the resulting analysis provides a view of how well the provider performs a spectrum of services compared with its peers and how well it is positioned for the future.
Source: Gartner, Magic Quadrant for CRM Service Providers Worldwide, Patrick J. Sullivan and Ed Thompson, September 20, 2012.
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