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Deloitte again named a leader in Analyst Firm’s Magic Quadrant for CRM Services Providers, Worldwide 2013

Excelling in customer retention and satisfaction

New York, 1 October 2013 — Deloitte Touche Tohmatsu Limited (DTTL) is pleased to announce that leading analyst firm Gartner has named Deloitte as a leading provider of CRM services worldwide in their latest report, Magic Quadrant for CRM Service Providers, Worldwide 2013. Deloitte has been named a worldwide leader in CRM Services for the past three consecutive years. According to Gartner, leaders in this category continue to be in high demand and are widening their services beyond CRM software to include consulting, analytics, digital enterprise, and social CRM.

“Deloitte is delighted with Gartner’s continued recognition of our leadership position in the Customer and CRM market. In particular, we are encouraged by the widening gap between Deloitte and the nearest competitors. We believe this validates our strategy of driving towards demonstrable business results”. Andy Main, Deloitte Global Customer Solutions Leader. Main further comments, “We care deeply about accelerating delivery and providing high value for our clients. To continue doing so we will drive wider and deeper end to end capabilities, supported by innovations in customer solutions”.  

Gartner evaluates service providers on their ability to execute and their completeness of vision. When the two sets of criteria are evaluated together, the resulting analysis provides a view of how well the provider performs a spectrum of services compared with its peers and how well it is positioned for the future

Source: Gartner, Magic Quadrant for CRM Service Providers Worldwide, Patrick J. Sullivan and Ed Thompson, September 18, 2013.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.

Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has in the region of 200,000 professionals, all committed to becoming the standard of excellence.

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Contacts

Name:
Marielle Legair
Company:
Global Communications, Deloitte Touche Tohmatsu Limited
Job Title:
Phone:
Tel: + 1 (516) 918-7170
Email
malegair@deloitte.com

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