Many companies have already offshored their shared services operations and many others are giving it a close look. Has the window closed? Or can companies still reap the benefits?

Efficiency and service levels are the primary areas of focus for the Operator. The Operator must dynamically balance cost and service levels in delivering on the finance organization's responsibilities, and adapt finance's operating model as necessary. Talent management, offshoring and shared service decisions are often the key issues to be addressed.