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Transcript: Paul Keckley

The 2010 Survey of U.S. health consumers is the third year in a row we have surveyed 4,000 adults in the U.S. This year, we also surveyed adults in five other countries. The key takeaways were one, that most people do not understand the U.S. health system. Two, there is a value gap in the system. Most people see it needs to make major improvements in quality, in price, and in service delivery, and third, most people and this is substantial majorities, are not engaged in their own care. The health reform bill as designed, it increases coverage for 32 million and has a number of delivery system reforms that may or may not reduce cost. So questions would be, will individuals buy insurance who previously haven’t? Will States be able to assume the responsibilities in the bill? Will employers drop insurance altogether? And will the delivery system actually perform in a way that reduces cost?

When I am on the road, I jog golf courses, and find golf balls. I have collected them now since 1972. There is a program in most clubs for underserved kids. So, that is the way kids get golf balls, they otherwise could not afford.

Deloitte, I think brings two skills that are unique. One is we understand direction. We also understand how businesses operate, so that they can get there effectively and efficiently. That is the key to the transition to the new normal.

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