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Customer, Market and Service Delivery Transformation

Deloitte Debates

This series examines today’s most pressing business issues from many angles. The Debates offer a healthy discussion of options, immediate impacts and long-term consequences. The following Debates look at Customer, Market and Service Delivery Transformation topics.

More Featured Insights

  • Marketing ROI on Steroids
    Is your Marketing ROI sufficient enough in today’s complex business environment? Or should you pump up things up by using advanced analytics? Weigh in on the Debate.
  • Do you need a Chief Operating Officer for HR?
    As organizations look to deliver more value through the HR function, some are establishing a HR COO role. Good idea? Bad idea? The next new thing?
  • Is User Engagement with Enterprise Software all that Important?
    Everybody knows that for customer-facing Web sites, user engagement is a big deal. But how important is it for internal users of enterprise software?
  • M&A Integration: Fast or Slow?
    Since an integration plan usually identifies the desired end state early on – why delay the process of getting there? When is faster better? When does patience pay off?
  • Lead or Follow - Should Life Sciences Companies Invest in Electronic Health Records or Wait?
    For life sciences companies, is it better to start investing now to help develop EHR standards and capitalize on the potential benefits? Or wait and then follow the crowd?
  • Sales Quotas in Uncertain Times
    The economic crisis is making it hard for sales teams and companies to meet their sales goals. Should companies take a hard line or a kinder and gentler approach to incentive plans?
  • The Growth–Profitability Trade Off: Method or Myth?
    Whether or not you’re a believer in “green shoots,” it’s likely you’re watching closely for signs of an upswing. But can you pursue meaningful growth without sacrificing the next quarter’s numbers?
  • Putting a Price on Pricing
    In this tough economy, pricing is more critical than ever. Is now the right time to focus on advanced pricing capabilities or should you focus on short-term pricing challenges?
  • Cost-to-Serve: Worth Digging For?
    Among top packaged goods companies, cost-to-serve is part of their DNA. Should companies in other sectors adopt the practices of leaders in packaged goods?
  • Products or Services: Should Product Manufacturers Increase Their Investment in Services?
    Having trouble finding the right balance between products and services? Take a look at the major issues companies are wrestling with and some practical thoughts on ways to tackle the problem.

Dig Deeper

  • Customer Management
    Learn more about the issue.
  • Deloitte Consulting
    Learn more about the practice.

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