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Customer, Market and Service Delivery Transformation

Deloitte Debates

This series examines today’s most pressing business issues from many angles. The Debates offer a healthy discussion of options, immediate impacts and long-term consequences. The following Debates look at Customer, Market and Service Delivery Transformation topics.

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Marketing ROI on Steroids
Is your Marketing ROI sufficient enough in today’s complex business environment? Or should you pump up things up by using advanced analytics? Weigh in on the Debate.
Do you need a Chief Operating Officer for HR?
As organizations look to deliver more value through the HR function, some are establishing a HR COO role. Good idea? Bad idea? The next new thing?
Headquarters or Regions: Who Leads Growth in Emerging Markets?
Emerging markets present major growth opportunities, but only with the right strategic model. To succeed, corporate and regional leaders must work together. But who should lead?
Meet or Exceed: What’s the Best Way to Approach Dodd-Frank’s Data Requirements?
There is no question that financial institutions will face a broad range of new data requirements as a result of the Dodd-Frank law. One question is what to do about it.
Driving Growth in High Tech
High tech companies spend tons of money on R&D, and often their overall image and market value hinge on successful innovation. Yet the most effective approach to product development isn’t always clear.
Should Life Sciences Companies Socialize on Social Networks?
All types of companies are diving into the waters of marketing on social networks, sparking conversations that never would have happened only a few years ago.
Is Front-Line Diversity in Retail Enough?
It’s important for retailers to strive for diversity among salespeople, but what about in the C-suite?
Brand Loyalty and the Impact of Private Label Products
The struggling economy has given private label products a big boost on the store shelf and on consumers’ shopping lists. What should national brands do – sit tight or fight back?
Is User Engagement with Enterprise Software all that Important?
Everybody knows that for customer-facing Web sites, user engagement is a big deal. But how important is it for internal users of enterprise software?
M&A Integration: Fast or Slow?
Since an integration plan usually identifies the desired end state early on – why delay the process of getting there? When is faster better? When does patience pay off?