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Dbriefs Frequently Asked Questions

 Having trouble viewing? In addition to our FAQs below, check out our Dbriefs Webcast Help to see if your computer is properly configured to view Dbriefs.

General FAQ

How do I register for a Webcast?
Is there a deadline for registration?
Does registration ever close?
Is there a limit to the number of attendees?
After I register for a Webcast, when will I receive the details necessary to access it?
How do I subscribe to or unsubscribe from the Dbriefs mailing list?
How much does it cost to view a Webcast?
How long are the webcasts?
What is the ideal time to join a Webcast?
What if I missed a live Webcast?


Technical FAQ

What are the minimum technical requirements to view a Webcast?
Is there a dial-in number for the Webcast?
Why can't I hear anything?
Sometimes I lose sound for a few seconds. Why is that?
Can I still view webcasts if I have a Mac?


Continuing Professional Education (CPE) FAQ

How do I get CPE credit for attending this Webcast?
Can I get CPE credit by watching the archive?
There are six of us watching the live event on one computer; how will we all get CPE credit?
How long will it take to receive CPE credit?
How can I obtain a copy of the slides used during a Webcast?


General FAQ

How do I register for a webcast?
You may register from the Upcoming Programs pages listed in the menu to the right – or directly from our invitation emails. From either place, when you activate the "Register" button you will be taken to our global registration form. Once you have completed the entire form for your first Webcast, you may "Express Register" for each subsequent Webcast by entering only your email address.

Is there a deadline for registration? 
No, although we recommend registering no later than 30 minutes prior to any event. Once registered, a confirmation email will be sent containing the link needed to access the Webcast.

Does registration ever close?
Only after the Webcast has been aired. It may then be viewed at any time from our archives page.

Is there a limit to the number of attendees? 
No, unlike some technologies with a limited capacity, ours allows for an unlimited number of viewers, ensuring access to the Webcast.

After I register for a Webcast, when will I receive the details necessary to access it?
Upon registering, you will be sent an automatic confirmation email with the access link. We will also send a reminder notice shortly before the event.

How do I subscribe to or unsubscribe from the Dbriefs mailing list? 
You may join the mailing list by selecting the "Join Dbriefs" button on the right or simply by attending a Webcast. You may unsubscribe at any time by clicking on the "Unsubscribe" link that appears in each of our invitations.

How much does it cost to view a Webcast? Nothing – they're absolutely free.

How long are the webcasts? Unless it specifically states otherwise, all Dbriefs webcasts will last for approximately 1 hour.

What is the ideal time to join a Webcast? 
We recommend joining the Webcast about five to 10 minutes before it begins, to make sure your computer is configured properly.

What if I missed a live Webcast? 
All Dbriefs Webcasts are archived for 180 days after they originally air. For a complete list of past programming, please visit the Dbriefs Archives.

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Technical FAQ

What are the minimum technical requirements to view a Webcast? 
The following requirements may exceed your current system configuration however, these specifications are recommended in order to provide an optimal experience listening to/and/or viewing events powered by ON24.

Flash Webcasts

  • Windows XP (Internet Explorer, Firefox or Google Chrome)
  • Windows Vista (Internet Explorer, Firefox or Google Chrome)
  • Windows 7 (Internet Explorer, Firefox or Google Chrome)
  • Apple Mac OS 10.5.x (Firefox, Safari or Google Chrome)
  • Ubuntu Linux (Firefox only)

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.



Media Players

Flash Player 10.x or above




http://get.adobe.com/flashplayer

Internet Browsers

  • Internet Explorer 7+
  • Mozilla Firefox 10+
  • Safari 4.x
  • Google Chrome 21+

To determine the version installed on your computer, complete the following steps:

  • Open the browser.
  • Click the Help menu.
  • Click About.

You can download a newer version of each browser by clicking on the icons below.

                                 




Internet Connection

Before you access the event, you should ensure that your browser is configured to stream media. You will need a minimum Internet connection of 28.8Kbps; a 56Kbps connection is recommended.

Cookies and JavaScript

In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator or reference the help links located on the registration page.

To enable cookies support when using Internet Explorer, complete the following steps:

  1. Run Internet Explorer
  2. Click on "Tools" on the menu at the top
  3. Click on "Internet Options"
  4. Click on the "Privacy" tab
  5. Click on the "Advanced" button
  6. Select "Override automatic cookie handling"
  7. Select "Always allow session cookies"

 

To enable cookies support when using Mozilla Firefox, complete the following steps:

  1. Run Firefox
  2. Click on "Tools" on the menu at the top
  3. Click on "Options"
  4. Click on the "Privacy" icon on the left column
  5. Select the checkbox "Accept Cookies from Sites"
  6. Click "OK"

 

To enable cookies support when using Safari, complete the following steps:

  1. Run Safari
  2. From the Safari menu, select Preferences....
  3. Select the Security icon.
  4. Check the box marked Enable Java.
  5. Check the box marked Enable JavaScript.
  6. Select one of the two options that allow Safari to accept cookies:
  7. Only for sites you navigate to
  8. Always
  9. Close window.

 

To enable cookies support when using Google Chrome, complete the following steps:

  1. Run Google Chrome
  2. Click the wrench icon on the browser toolbar.
  3. Select "Options".
  4. Click the "Under the Hood" tab.
  5. Click "Content Settings" in the "Privacy" section.
  6. Make sure "Allow local data to be set" is selected for "Cookies".

 

Java Virtual Machine

If you are viewing a non-streaming version of an event or webconference, you may need to download the latest Java Virtual Machine. Go to http://www.java.com/getjava to download the latest Java Virtual Machine.

Is there a dial-in number for the Webcast? 
No. All audio and visual aspects are streamed directly over the Internet and come through your computer.

Why can't I hear anything? 
There are several factors that impact audio performance. First, check the following: Are there speakers on the computer? Does the computer have a sound card installed? Is the volume set too low or set to mute? If you still can't hear anything, visit our Webcast Help page.

Sometimes I lose sound for a few seconds. Why is that? The delay in sound is due to buffering. Because our Webcast is entirely Internet-based; this will happen occasionally. However, rest assured the sound will pick up where it left off and no audio will be lost.

Can I still view webcasts if I have a Mac? 
Yes. Please see the Operating System Configurations / Internet Browsers area for supported Mac configurations.

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Continuing Professional Education FAQ

How do I get CPE credit for attending this Webcast? 
At the bottom of the Webcast screen, there is a "Request CPE Credit" link. You may click on it at any time, and the system will determine your eligibility. If you have not met the minimum requirements yet, you will receive a message to try again once you have.

Can I get CPE credit by watching the archive? 
No. In order to receive credit, the National Association of State Boards of Accountancy (NASBA) requires that you attend the initial live event.

There are six of us watching the live event on one computer, how will we all get CPE credit? 
The "Request CPE Credit" link takes you to a form with space for multiple names and email addresses to be submitted. You can include information for up to 20 co-viewers in this form. For each group of 20 people, an additional form will need to be submitted. This may be repeated as many times as necessary to obtain certificates for all co-viewers

How long will it take to receive CPE credit? 
Participants can download their CPE certificate immediately following the live webcast. Participants will also receive the CPE certificate within 24 hours via email at the email address used to register for the webcast. If there were additional viewers requesting credit, CPE certificates will be delivered within 24 hours to those email addresses as well.

How can I obtain a copy of the slides used during the Webcast? 
The slides from a Webcast may be downloaded directly from the Webcast screen, for both live and archived presentations.

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