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Host: John Scheffler, Partner - Deloitte & Touche LLP
1 Intermediate CPE Credit: Management Advisory Services
Savvy retailers will find new ways to stand out from the crowd by becoming more relevant to their customers this holiday season. This means developing richer customer connections to separate yourself from the laggards. We'll discuss:
- Trends in consumer holiday spending.
- Strategies for making an immediate impact on customer relevancy, including better use of data and customer information capabilities in your decision-making processes.
- Organizational commitments necessary for achieving sustainable, profitable customer relationships.
Learn about ways that retailers plan to use customer information management to achieve profitable top-line revenues going forward.
Please note: CPE Credit is not available for viewing archived programs.
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