Alternative Distribution Channels: Listening to the Voice of the Small-Business Insurance Consumer
2:00 PM ET (18:00 GMT)
Small-business owners generally don't spend much time dealing with insurance, and often depend on agents and brokers for advice and service. The question is, might such clients ever forego an intermediary and deal with insurers directly? Hear results of Deloitte Center for Financial Services research into service preferences among small-business consumers and learn potential advantages of alternative distribution channels for insurers.
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