Start date and time
June 11, 2013 2:00 PM
End date and time
June 11, 2013 3:00 PM
(GMT-05:00) Eastern Time (US & Canada)
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Host: Rebecca Amoroso, Principal - Deloitte Consulting LLP
1 Intermediate CPE Credit: Specialized Knowledge & Applications
Small-business owners generally don't spend much time dealing with insurance, and often depend on agents and brokers for advice and service. The question is, might such clients ever forego an intermediary and deal with insurers directly? We'll discuss:
The value of the agent/broker role and what factors determine whether clients remain loyal to intermediaries.
Customer experience issues that have the greatest influence over whether a client changes carriers.
Which circumstances might prompt more small businesses to consider buying insurance over the Web.
Hear results of Deloitte Center for Financial Services research into service preferences among small-business consumers and learn potential advantages of alternative distribution channels for insurers.
Please note: CPE Credit is not available for viewing archived programs.
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