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Restaurant Customers Who Count: Building Relationships with High-Value Patrons

Deloitte Dbriefs | Travel, Hospitality and Leisure

Start date and time

May 8, 2014 11:00 AM

End date and time

May 8, 2014 12:00 PM

Time zone:

(GMT-05:00) Eastern Time (US & Canada)

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Host: Scott Rosenberger, Principal - Deloitte Consulting LLP
1 Intermediate CPE Credit: Specialized Knowledge & Applications 

What relationships does your restaurant company value? Restaurant reviewers hand out stars for good dining experiences, but your regular patrons are the ones who really count for your bottom line. We'll discuss:

  • Ways to refresh restaurant brands and loyalty programs based on consumer behaviors, attitudes, and engagement preferences.
  • Maintaining brand relevance in the face of competition and fast-paced technological change.
  • Building repeat clientele through focusing on customer experience – What keeps them coming back again and again?

Learn results of Deloitte's restaurant loyalty study and how to take a holistic approach to building your customer loyalty programs and efficiently capturing value from high-value patrons.

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