Start date and time
March 4, 2014 2:00 PM
End date and time
March 4, 2014 3:00 PM
(GMT-05:00) Eastern Time (US & Canada)
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Host: Bob O'Brien, Partner - Deloitte & Touche LLP
1 Intermediate CPE Credit: Specialized Knowledge & Applications
Tenant turnover can cost hundreds of millions of dollars a year across a large property portfolio. How can property owners and operators create a more tenant-focused brand that directly affects retention rates and turnover costs? We'll discuss:
Residential and commercial retention trends and examples of turnover costs.
Risk and performance indicators that can clearly show current retention performance, including forecasts of supply and demand, tenant and resident satisfaction, and tenant and employee turnover and costs.
The six elements of a tenant-focused retention methodology, including strategy, performance metrics, incentives, training, technology, and culture.
Learn how aligning retention performance by individual roles can address turnover risk and impact profitability.
Please note: CPE Credit is not available for viewing archived programs.
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