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Please Don't Go – A Tenant-Focused Approach to Retention Risk

Deloitte Dbriefs | Real Estate

Start date and time

March 4, 2014 2:00 PM

End date and time

March 4, 2014 3:00 PM

Time zone:

(GMT-05:00) Eastern Time (US & Canada)

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Host: Bob O'Brien, Partner - Deloitte & Touche LLP
1 Intermediate CPE Credit: Specialized Knowledge & Applications 

Tenant turnover can cost hundreds of millions of dollars a year across a large property portfolio. How can property owners and operators create a more tenant-focused brand that directly affects retention rates and turnover costs? We'll discuss:

  • Residential and commercial retention trends and examples of turnover costs.
  • Risk and performance indicators that can clearly show current retention performance, including forecasts of supply and demand, tenant and resident satisfaction, and tenant and employee turnover and costs.
  • The six elements of a tenant-focused retention methodology, including strategy, performance metrics, incentives, training, technology, and culture.

Learn how aligning retention performance by individual roles can address turnover risk and impact profitability.

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