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Government 2.0: Using Technology to Improve Education, Cut Red Tape, Reduce Gridlock and Enhance Democracy

Book by William D. Eggers, Deloitte Research


Unhyped and therefore unnoticed, technology is altering the behavior and mission of city halls, statehouses, schools and federal agencies across America. From transportation and education to elections and law enforcement, the digital revolution is transforming government and politics: slashing bureaucracies; improving services; producing innovative solutions to some of our nation's thorniest problems; changing the terms of the Left/Right political debate; and offering ordinary people access to a degree of information and individual influence until recently accessible only to the most powerful citizens, finally redeeming the Founding Fathers' original vision for our democracy and transforming American life and society in the process.

Based on interviews with more than 500 leading politicians, researchers, technology industry chief executives and leaders, futurists and front-line public employees, Government 2.0 journeys across America and overseas to demonstrate the promise and perils of this emerging world and offer a likely road map to its implementation. You’ll hear from technology executives preparing for an onrushing future when many citizens' government interactions could take place on private-sector Web sites; from Ed Stern of the Occupational Safety and Health Administration (OSHA), fighting to get agencies to adopt leading systems technology; from William Bennett, whose virtual education company offers a glimpse into one possible future for American education; and from Governor Jeb Bush of Florida and former Mayor Rudolph Giuliani of New York as they endeavor to overcome bureaucratic inertia to provide more open, efficient and effective governments.

Rich with anecdotes and case studies, Government 2.0 is a must read for every entrepreneur frustrated by paperwork, every parent who’s sick of being surprised by bad report cards, every commuter stuck in traffic, every activist trying to fight City Hall and every taxpayer who cares about the future of government.

Visit to order the book.

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