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Service Delivery Insights

Welcome to Service Delivery Insights, Deloitte's e-newsletter for executives charged with leveraging shared services, outsourcing, and offshoring to create a scalable and effective service delivery model.

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Previous issues of Service Delivery Insights

  • Service Delivery Insights: First quarter 2013
    Explore key insights and more from the results of Deloitte’s 2013 global shared services survey.
  • Service Delivery Insights: Fourth quarter 2012
    Read about the potential hidden value beneath the surface of the more obvious benefits of a Shared Services Center.
  • Service Delivery Insights: Third quarter 2012
    Effectively managing the people dimensions of Service Delivery Transformations.
  • Service Delivery Insights: Second quarter 2012
    Service Delivery Insights: Second quarter 2012
    Explore key insights and more from the results of Deloitte’s 2012 Global Shared Services Survey.

Related Links

  • Service Delivery Transformation
    Our services
  • Meet Susan Hogan
    Leader, Service Delivery Transformation

More Ask the Pro

  • Ask the Pro: Deloitte’s 2013 global shared services survey
    Susan Hogan, principal, Deloitte Consulting LLP
  • Effectively managing the people dimensions of service delivery transformations
    Michael Gretczko, principal, Deloitte Consulting LLP
  • Getting good at outsourcing
    Marc Mancher, principal, Deloitte Consulting LLP
  • The tax offshoring debate continues
    Raffi Markarian, principal, Deloitte LLP

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