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Service Delivery Insights

Welcome to Service Delivery Insights, Deloitte's e-newsletter for executives charged with leveraging shared services, outsourcing, and offshoring to create a scalable and effective service delivery model.

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Previous issues of Service Delivery Insights

  • Service Delivery Insights: First quarter 2014
    Explore insights on why Service Delivery Transformation is a "hot topic" in today's market, a focus on risk management services, and more.
  • Service Delivery Insights: Fourth quarter 2013
    Read our Service Delivery Transformation perspective on “emerging marketing talent strategies” from Deloitte’s Business Trends 2013 and other featured insights.
  • Service Delivery Insights: Third quarter 2013
    Learn about the ins and outs of Global Business Services and more key insights.
  • Service Delivery Insights: Second quarter 2013
    Read about Deloitte ranking no. 1 in the 2013 World’s Best Outsourcing Advisors list and other featured insights.

Related Links

  • Service Delivery Transformation
    Our services
  • Meet Susan Hogan
    Leader, Service Delivery Transformation

More Ask the Pro

  • Deloitte’s 2013 global shared services survey
    Susan Hogan, principal, Deloitte Consulting LLP
  • Effectively managing the people dimensions of service delivery transformations
    Michael Gretczko, principal, Deloitte Consulting LLP

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