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Service Delivery Insights

Welcome to Service Delivery Insights, Deloitte's e-newsletter for executives charged with leveraging shared services, outsourcing, and offshoring to create a scalable and effective service delivery model.

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Previous issues of Service Delivery Insights

  • Service Delivery Insights: Fourth Quarter 2011
    Service Delivery Insights: Fourth Quarter 2011
    Learn about the key themes on "how" to establish and improve a shared services organization and emerging business process outsourcing (BPO) trends.
  • Service Delivery Insights: Third quarter 2011
    Service Delivery Insights: Third quarter 2011
    Learn how to effectively test and monitor internal controls.
  • Service Delivery Insights: Second Quarter 2011
    Service Delivery Insights: Second quarter 2011
    Insights on running a more effective outsourcing vendor management program office.
  • Service Delivery Insights: First Quarter 2011
    Service Delivery Insights: First quarter 2011
    Announcing Deloitte’s 2011 global shared services survey results.

Related Links

  • Service Delivery Transformation
    Our services
  • Meet Susan Hogan
    Leader, Service Delivery Transformation

More Ask the Pro

  • Emerging business process outsourcing (BPO) trends
    Peter Lowes, Principal, Deloitte Consulting LLP
  • Effectively testing and monitoring internal controls
    David Hodgson, partner, Deloitte & Touche LLP
  • Managing outsourcing vendor management
    Ajay Bolina, senior manager, Deloitte Consulting LLP
  • Deloitte’s 2011 global shared services survey
    Richard Sarkissian, principal, Deloitte Consulting LLP

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