Service Delivery Insights: First Quarter 2014
March 19, 2014
Our take on Service Delivery Transformation: Creating value for the overall organization
In this video, Deloitte leaders share their insights on the benefits of a Service Delivery Transformation business strategy and why it is a “hot topic” in today’s market – both domestically and globally.
An intelligent approach to unlocking value in service delivery transformation: Focus on risk from the start
A proactive approach can go a long way toward mitigating many of the risks associated with service delivery transformation before they proliferate and become costly to the organization.
Ask the Pro: A focus on risk management services in a service delivery transformation
John Conrad, Deloitte & Touche LLP
Question: Attention to risk management is important, but won’t risks be handled by the Project Management Office (PMO) during a service delivery transformation?
Answer: Traditional PMOs are not focused on addressing the full spectrum of risks that may derail the service delivery transformation. These risk dimensions include…
Dash: Global shared service centers have a voice. Are you listening?
The talent landscape in emerging nations is changing, and service delivery is transforming along with it. Shared service centers are ready to do more than just take orders. Learn what’s at stake for companies that choose to either listen to or ignore their perspectives.
From strategy to execution: An Outsourcing Advisory Services compendium – Issue 3
The articles in our latest compendium have been selected based on recent developments in the world of outsourcing, insourcing and offshoring and offer insights on trends, approaches and specific challenges organizations may face as they embark on their respective journeys.
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