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Service Delivery Insights: Second Quarter 2013

June 24, 2013

Deloitte ranks no. 1 in 2013 world’s best outsourcing advisors list
Deloitte topped the list of The World's Best Outsourcing Advisors for 2013 as ranked by the International Association of Outsourcing Professionals® (IAOP®). The award recognizes Deloitte's deep experience and knowledge in Finance, Human Capital, IT and other frequently outsourced functions, as well as its ability to help organizations throughout the outsourcing life cycle.
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Meeting compliance challenges: Leveraging the value of outsourcing
Chief compliance officers, chief financial officers and chief risk officers should consider the potential value of compliance outsourcing to the organization and how it can address compliance challenges at country-specific and global levels.
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Achieving cost savings and process efficiencies through procurement outsourcing
A case study outlining how Deloitte supported CoreLogic in establishing a long-term agreement with an end-to-end sourcing and procurement outsourcing service provider, allowing CoreLogic to improve its procurement organization and consequently provide sustained, future cost benefits.
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Internal audit outsourcing: Meeting the evolving demands of the organization
Internal Audit functions are increasingly asked to do more with less. Learn how outsourcing the Internal Audit department can help your organization realize a greater level of assurance, reduce costs, boost operational efficiency, and more effectively achieve strategic goals.
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Deloitte’s 2013 global contact center survey
Contact centers continue to grow in size and strategic importance, creating a need for structured operations and processes and flexible technology to adapt to change. Deloitte recently conducted a survey to help understand contact center industry leaders’ perspectives on both current and forward-looking topics across the dimensions of contact center strategy, operations, people, and technology.
Results and key insights

Deloitte's 2013 shared services and BPO conference
Over the last 15 years Deloitte's conference has built a reputation for being the leading event of its kind in Europe. This year’s “Be Inspired” theme aims to inspire delegates in a city which is not only home to a number of impressive shared services organizations but also has a long history of innovation – Budapest, Hungary. This “must attend” event for CFOs, Financial Controllers, CHROs, CIOs, Global Business Services Leaders, Shared Services Heads and BPO Contract Managers is suitable for those with mature shared services organizations or just starting the journey.
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The HR shared services executive retreat
Deloitte is a proud sponsor of HR Shared Services Institute’s 2013 HR Shared Services Executive Retreat, taking place in Atlanta, GA on July 30-31, 2013. This event is a platform for HR shared services and HR operation leaders to network with one another and learn about the newest thinking and technologies in HR service delivery.
Register now

In the news

CFO Journal: How outsourcing can improve internal audit’s strategic capabilities
CIO Journal: Outsourcing: How to plan for a smooth transition
ABS-CBN Interactive: Is insourcing gaining ground?
CIO Journal: Outsourcing transitions: Avoid the "ditch"
Strategic Sourceror: Businesses beginning to insource IT
Baseline: Is outsourcing losing its appeal?
SearchCIO-Midmarket: IT insourcing uptick: Survey shows some IT coming back in-house
Market Watch: Reshoring may actually happen in some industries
Mondaq Business Briefing: Global sourcing trends In 2013


As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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