This site uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print this page

Service Delivery Insights: Fourth Quarter 2013

December 12, 2013

Global Talent, Global Service Delivery: A practical, specific action guide in the face of large market trends
Organizations that embrace the change of new, more capable and discerning talent can ask more of their global service delivery functions, extend their brands and benefit from two-way innovation flows. Organizations that cling to the old model may end up out of touch with their target markets, and they may send trained employees into the arms of competitors.
Read more

Outsourcing amid complexity
New risks and challenges are surfacing with today’s outsourcing initiatives – including complex outsourcing options, integration issues and governance requirements. If these risks aren’t managed effectively, they can adversely impact an organization’s financial performance, operating model integrity and reputation.
Read more

Ask the Pro: A Service Delivery Transformation perspective on “emerging market talent strategies”
Matt Szuhaj, director, Deloitte Consulting LLP
If you manage a global service delivery network, you should never be satisfied to hear yourself say “we can’t do that in Argentina” or “we can’t find that kind of person in Indonesia.” It’s time to evolve. Because your competition can, and will.
Read more

From strategy to execution: An Outsourcing Advisory Services compendium – Issue 2
The articles in our latest compendium are based on recent developments in the world of outsourcing, insourcing and offshoring and offer insights on trends, approaches and specific challenges organizations may face as they embark on their respective journeys.
Read more

The benefits of Global Business Services adoption
Nick Prangnell, director, Deloitte UK, explains the benefits of Global Business Services adoption at the Deloitte 2013 Shared Services & BPO Conference.
Watch now

Implementing a corporate legal process outsourcing solution
Service delivery approaches that worked for corporate legal teams in the past can no longer sustain the vision and requirements of the future. To address these concerns, corporate legal departments are increasingly looking to legal process outsourcing.
Read more

As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

Related links

Share this page

Email this Send to LinkedIn Send to Facebook Tweet this More sharing options

Stay connected