Service Delivery Insights: Fourth Quarter 2011December 13, 2011 |
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Shared services: From “if” to “how”: Insights from Deloitte’s 2011 global shared services survey
Based on the results of Deloitte’s 2011 global shared services survey, this article discusses several key themes regarding “how” to establish and improve a shared services organization.
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Technology-enabled shared service centers: The vital role of strategic planning
A framework for creating a strategic technology roadmap for shared service centers that will enable companies to drive ever-greater business value from them year after year.
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Ask the Pro: Emerging business process outsourcing (BPO) trends
Peter Lowes, Partner, Deloitte & Touche LLP
Question:
We recently renegotiated a large outsourcing contract. While we’re satisfied with the outcome, we might have done even better if we’d considered how changes in the BPO marketplace over the past five years might affect our outsourcing needs and options. To prepare for future negotiations, what emerging BPO trends should we watch?
Answer:
Two underlying phenomena will likely shape BPO over the next few years. The first is the development of more flexible, cost-efficient computing platforms that, among other things, can more effectively support cloud-based service delivery. The second is the adoption of advanced analytics to help…
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