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Service Delivery Insights: Third Quarter 2013

September 18, 2013

Global Business Services: Better together
For more than two decades, organizations around the world have been using shared services and outsourcing to improve service delivery and reduce costs with defined parts of their businesses. Now leading organizations are taking the next step and implementing Global Business Services.
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From strategy to execution: An Outsourcing Advisory Services compendium
Whether you are looking to embark on an outsourcing journey, assessing your current operations, bringing operations back in house or renegotiating, the articles in this compendium are based on recent developments in the world of outsourcing, insourcing and offshoring and offer insights on trends, approaches and specific challenges organizations may face as they embark on their respective journeys.
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Ask the Pro: The ins and outs of Global Business Services
Nick Prangnell, director, Deloitte UK, Finance Transformation practice

 Question: What makes Global Business Services different from Shared Services and Outsourcing?

 Answer: For more than two decades, organizations around the world have been using shared services and outsourcing to improve service delivery and reduce costs within defined parts of their businesses. Now many businesses are turning to Global Business Services (GBS) which provides a consistency of delivery and integration of governance, locations and business practices to the shared services and outsourcing activities across the enterprise. We have identified five essential characteristics that are required to drive a sustainable performance – improving GBS model...
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Changing the law firm operating cost paradigm: Transformation of the back office
Market conditions have created an imperative for law firms: evolve or risk your economic future. Law firms which are undertaking service delivery transformation are at the forefront of the legal industry – and leading the competition into a brave new world of efficiency and profitability.
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Deloitte’s 2013 European Shared Services and BPO conference
Over the last 15 years Deloitte’s conference has built a reputation for being the leading event of its kind in Europe. This year’s “Be Inspired” theme aims to inspire delegates in a city which is not only home to a number of impressive shared services organizations but also has a long history of innovation – Budapest, Hungary. This “must attend” event for CFOs, Financial Controllers, CHROs, CIOs, Global Business Services Leaders, Shared Services Heads and BPO Contract Managers is suitable for those with mature shared services organizations or just starting the journey.
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The Conference Board’s 2013 Global Business Services conference
Deloitte is a proud sponsor of the 2013 Global Business Services Conference, taking place in Chicago, IL on November 13-14, 2013. Whether your organization is just now setting up shared services, reaching maturity or evolving to a pan-enterprise global services model, this event is a platform for participants to network and learn from peer organizations at all stages of the shared services journey.
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As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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