Technology-Enabled Shared Services Centers
The vital role of strategic planning
The ultimate goals of an Shared Services Organization (SSO) are cost containment, continuous improvement, and — increasingly — value-added service. To these ends, SSOs cannot afford to rest on past performance. Customers and the business as a whole expect year-over-year enhancements to the value SSOs deliver.
Oftentimes, technology is brought into SSOs in an ad hoc manner, resulting in a mix of disparate, incompatible systems or platforms that require extensive — and expensive — customization and integration. To avoid this, and to help increase the cost savings and efficiency gains that SSOs are expected to deliver, businesses should do more, and more effective, strategic planning before making technology investments in shared services.
Through effective strategic planning that ties SSO technology investments to the overall goals of the business, SSOs can look forward to a bright, productive future.
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