Customer, Market and Service Delivery Transformation

Deloitte Debates

This series examines today’s most pressing business issues from many angles. The Debates offer a healthy discussion of options, immediate impacts and long-term consequences. The following Debates look at Customer, Market and Service Delivery Transformation topics.

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Marketing ROI on Steroids
Is your Marketing ROI sufficient enough in today’s complex business environment? Or should you pump up things up by using advanced analytics? Weigh in on the Debate.
Should Health Care Still Revolve Around Hospitals, or Accountable Care Organizations?
New options for physician alignment and care delivery offer the prospect of more efficiency, better outcomes, and higher revenues. But they carry new costs as well – and could upset traditional roles. Is realignment worth it?
Where Should Banks Consider Making their Analytics Investments?
If you had unlimited resources, you’d probably focus on Risk and Customer Analytics. But that’s not in the cards for most banks today.
Do you need a Chief Operating Officer for HR?
As organizations look to deliver more value through the HR function, some are establishing a HR COO role. Good idea? Bad idea? The next new thing?
Social Computing for the Enterprise: Tool or Toy?
When it comes to improving enterprise productivity, is social computing emerging as a business fundamental or a big waste of time? Explore the debate.
CIO: Revolutionary or Steward?
Is it time for CIOs to make their move? For CIOs who want at a seat at the strategy table, today’s business environment could be the wave you’re looking for. Explore the debate.
Headquarters or Regions: Who Leads Growth in Emerging Markets?
Emerging markets present major growth opportunities, but only with the right strategic model. To succeed, corporate and regional leaders must work together. But who should lead?
Meet or Exceed: What’s the Best Way to Approach Dodd-Frank’s Data Requirements?
There is no question that financial institutions will face a broad range of new data requirements as a result of the Dodd-Frank law. One question is what to do about it.
Driving Growth in High Tech
High tech companies spend tons of money on R&D, and often their overall image and market value hinge on successful innovation. Yet the most effective approach to product development isn’t always clear.
Should Life Sciences Companies Socialize on Social Networks?
All types of companies are diving into the waters of marketing on social networks, sparking conversations that never would have happened only a few years ago.