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Automaker Saves Money with a New Human Resources Service Delivery Model


A large automaker sought the assistance of  Deloitte Consulting LLP’s HR Transformation team to help reduce headcount and costs across their North American HR function.

The Challenge

This large automaker prides itself on its relentless focus on efficiency and its ability to maintain high margins. However, the human resources function was operating in largely independent silos across the company’s North American operations, leading to inefficient processes and redundant efforts. The company commissioned a benchmarking study that revealed the opportunity to reduce headcount and costs across HR in North America, with a target cost savings of $40 million.

How We Helped

Deloitte Consulting's HR Transformation team members from Los Angeles, San Francisco, Chicago, New York, Dallas, Atlanta, Mexico City and Toronto helped develop a new HR Service Delivery Model blueprint with a supporting business case. The team followed up with detailed specifications for the new model, including organization, staffing, processes and technology requirements. Members from Deloitte Consulting’s Total Rewards and Change Management practices also contributed to this effort.


The team delivered its recommendation against an aggressive timeline, despite an announcement in the midst of the project that the company would be relocating their corporate headquarters. A project director at the company said, “Your team’s assistance in this project has been tremendous, and we would not be at this point in this project without your team’s support.”

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