Building Civil Service Capacity in Afghanistan
2007-2012 || U.S. Agency for International Development
Through United States Agency for International Development's (USAID) Afghan Civil Service Support (ACSS) project, Deloitte and its collaborators implemented a broad capacity building initiative, which aimed to enhance coordination across multiple service providers within the Afghan civil service, build capacity of organizations to attract and maintain competent staff, and develop a critical mass of professionals with the skills necessary to support and lead private and public sector organizations. The approach that Deloitte provided was an integrated, demand driven, and flexible capacity-building framework for public institutions to achieve their objectives and become the foundation of a new Afghanistan.
Since its establishment in 2001, Afghanistan’s new government has been struggling to strengthen and legitimize itself. The ACSS program was designed to assist the Afghan government in meeting some of the specific challenges it faces in the area of capacity building for core administrative functions, including raising the skill levels of Afghan civil servants to modernize, institutionalize, and harmonize common administrative systems across the ministries, and creating a system for civil service training within the Government of the Islamic Republic of Afghanistan (GIRoA).
Deloitte and its collaborators focused project interventions around the “Foundation Package” of core administrative, management, and strategy skills needed for solid public administration at both the national and provincial levels of the GIRoA. Recognizing the degree to which several public sector institutions had already been studied and supported by donors, the team utilized a rapid organizational assessment model that allowed for consistent reporting of the capabilities and competencies of each institution. The assessment approach also allowed for identification and analysis of root causes in order to create meaningful recommendations to build the capacity of GIRoA ministries.
The team structured its interventions around four primary areas:
Sample project deliverables included:
The organizational assessment findings and results enabled the project to collaborate with ministry leaders in preparing capacity development implementation plans that identified and prioritized institutional needs and specific activities. The team is continually working to enhance coordination and uniformity across government service providers as well as quickly and efficiently train a large number of skilled employees so they can join the government workforce, building their capacity and moving towards the existence of a strong and functional government workforce. The effort of linking training with improved government service delivery will be crucial in improving the perception by Afghan citizens of their government’s transparency and responsiveness.
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