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Workday Implementation — Insurance Leader

Deloitte assists an insurance leader with Workday-enabled Global HR Transformation

Abstract

A leader in insurance has operations in 90 countries and tens of thousands of employees. In the past, the company had more than a dozen business units that operated with significant autonomy, with little standardization and consistency from region to region. Today, a streamlined company is looking to change that, working with Deloitte on an HR transformation initiative to provide a higher level of service to employees and managers while at the same time capturing the efficiency and cost benefits that come from uniform technology and processes.

The Challenge

Work on this global HR Transformation began in the summer of 2010, as the team analyzed the client’s current structure, made recommendations for the new environment and created a business case and road map for implementation. During this process, the client selected Workday over its incumbent ERP system. Global design sessions followed in the summer of 2011, involving 250 client HR and Payroll practitioners in design and planning activities over 9 weeks. In addition to implementing Workday, the client’s solution includes payroll aggregation, new HR shared services centers, applications for recruiting, learning and performance management and a new employee portal. Throughout the transformation, maintaining consistency is a high priority, with customization allowed only when necessary to meet local regulatory requirements.

How We Helped

Rollout began with a pilot in December 2011 for 1500 employees in Asia and continued through 2012 adding another 2,000.  Over time, the total was nearly 5,000 employees. From there, the rest of 2012 continues to focuses on Asia with almost 15,000 employees, as well as 20 countries in Africa, the Middle East and Eastern Europe. By the end of 2012, 30 countries will have transitioned to the new environment.  In the next two years, rollout will continue to Latin America and the rest of Europe and finally, the U.S. in the last phase.

Solution

By promoting and enabling HR standardization through Workday, the client is changing decades-long operating and cultural practices. Says Deloitte Principal and Project Leader Walt Sokoll, “Workday’s simple user interface and global capabilities will eventually enable the client to have a standard global HR technology platform for the first time. Employees, managers and HR Shared Services representatives will use Workday to simplify transaction processing. Business leaders will have access to real-time workforce data that will drive business decisions.”

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