Comprehensive Shared Services in the Oil Industry
HR shared services, turbochargedDOWNLOAD
Caught between significant industry growth and a rapidly aging work force, this major oil company needed to greatly improve its ability to recruit and hire employees, manage employee onboarding and deploy staff around the globe. These stepped-up demands were straining the company’s human resources shared services organization (SSO) to the breaking point.
The company, already hiring new employees at a record pace, projected that it would need to hire 5,000 people every year for the next three years – five times the annual hire rate of only a few years ago. The company was also managing hundreds of in-country transfers and expatriate assignments as its global talent needs intensified, and employees were moving from position to position within the company at an increasing rate. To meet the heightened needs of the business, the human resources (HR) SSO knew it would need to address the following issues:
The HR SSO launched a number of initiatives to improve service delivery in the areas of recruiting, expatriate and HR data management. With Deloitte's assistance, the SSO:
Improved efficiencies in recruiting and expatriate administration have allowed the SSO to fill positions more rapidly and better meet business-unit expectations. The company is getting the right talent to the right place faster than ever before. For instance, the expatriate administration function is now completing more than 90 percent of its international job offers within the time specified by its Service Level Agreement, up from only 50 percent. Meanwhile, the improvements to HR data management have given the company a clearer view of its global work force, improving its work force planning, talent development and job assignment efforts.
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