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Health & Human Services: Child Support

Deloitte helps child support enforcement (CSE) agencies implement more efficient and effective models for delivering and managing CSE programs. We help states adopt innovative, customer-focused approaches to service delivery — reducing overall program costs, while providing flexibility for the variations in the way services are delivered. Our collaborative approach, coupled with proprietary accelerator tools, allows us to help you and your agency incrementally improve how you serve your customers and improve service.

Service Offerings 

  • Business Process Re-Engineering
    Assists you in the development of efficient business processes based on our CSE IndustryPrintTM tool. Drives value and productivity by re-engineering core processes and identifying a high return-on-investment roadmap to achieve programmatic goals.
  • Program Performance Measurement and Analysis
    Assists you via our CSE Incentive Modeling tool to identify and pursue performance/productivity improvements to increase earned incentives and bridge the gap in federal match dollars.
  • Service Delivery Model Assessments
    Assists you in assessing the way you are organized to deliver CSE services, including administrative structure (county or state), service delivery channels and supporting technologies that foster better customer service and cost-effectiveness.
  • New System Implementation
    Assists you in developing new technology solutions, ranging from statewide child support enforcement case management solutions, customer relationship management (CRM) solutions, decision support systems, document management solutions and self-service applications.
  • Information Technology Strategy and Alignment
    Assists you in developing a business-aligned information technology (IT) strategy that extends from the chief information officer (CIO) to front-line personnel. Focuses on “operationalizing” strategies and aligning IT resources, assets and programs to reduce costs.
  • Enterprise Content Management Strategy and Assessment
    Assists you in implementing approaches for implementing and/or managing forms, documents, notices and images for customers, in either stand-alone, legacy or next-generation CSE systems.
  • Service Oriented Architecture (SOA) Assessment and Modeling
    Assists you in assessing current system assets and determining the ability to use Service Oriented Architecture (SOA) to build, enhance or replace your CSE systems.
  • Software Product (COTS) Assessments and Implementation
    Assists you by performing a feasibility study of solutions and software available to automate CSE business processes according to your organization’s IT and business drivers.

Child Support Enforcement Leaders 

John White
Child Support Enforcement Market Offering Leader
Principal, Deloitte Consulting LLP

Margot Bean
Specialist Leader
Deloitte Consulting LLP

About Deloitte
As used in this document, ‘Deloitte’ means Deloitte LLP (and its subsidiaries). Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

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