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Helping States Improve UI Performance and Service

Video series demonstrates how states can better handle higher claim volumes

Improving Benefits Timeliness Measures

In the past few years, Unemployment Insurance (UI) programs have faced tremendous challenges maintaining service levels to their constituents: claimants, employers, third party administrators, and training providers. In many states, claims more than tripled, and UI programs rushed to reprioritize work and add new staff to address the volume of new claims. Many states still struggle to perform the work required to serve incoming calls, resolve issues, and release payments on time. Often, these UI programs rely on systems lacking infrastructure that is scalable, intelligent, or agile enough to support the spike in claim load, adjudication workload, and implementation of new programs and business rules.

Deloitte has worked with states to get through the challenges of the past few years, and we continue to see positive results from our work with them. Deloitte offers you the tools, technology, and approach to address wide fluctuations in claim loads. The dedication of UI program leadership and staff to assisting their fellow citizens during this time of crisis has been critical. Deloitte is proud to have been a part of this effort through implementations of our uFACTS (Unemployment Framework for Automated Claim and Tax Services) Solution Framework in several states, a technology and services offering integrating UI Tax and Benefits functionality.

uFACTS is designed to make the most of UI program staff resources through an innovative customer self-service model. uFACTS self-service business processes allow claimants, employers, and third party administrators to conduct most of their UI business without UI program staff intervention. Where UI program staff are required, intelligent workflow helps drive work to the right staff at the right time, when necessary documentation is complete, in order to help UI program staff make timely, accurate decisions.

Deloitte invites you to view a new brief video demonstration on how Deloitte’s uFACTS (Unemployment Framework for Automated Claims and Tax Services) Solution addresses benefits timeliness measures.

Click here to watch the video.

Addressing UI Modernization Reforms

When Congress passed the American Recovery and Reinvestment Act (ARRA) in February 2009, they introduced additional challenges for UI agencies to respond to adding programs, rules, and functionality. ARRA includes several unemployment insurance provisions and provides financial incentives to states that invest in UI modernization reforms. These reforms include: an Alternate Base Period, a Training Extension, a Weekly Dependent Allowance, Accommodations for Part-Time Workers, and Accommodations for Claimants who separate due to compelling family reasons.

Deloitte invites you to view five brief video demonstrations on how its uFACTS (Unemployment Framework for Automated Claims and Tax Services) solution addresses these modernization reforms.

UI Modernization

In addition to this new video series, please feel free to review past videos on Extensions and Monetary and Wage Record Integration.

Responding to Federal Extensions

When federal extensions are introduced, State unemployment insurance agencies are challenged to quickly respond to the implementing this new program and rules in order to get these benefits into the hands of citizens who needed assistance.

Click the links below to view two brief video demonstrations on how uFACTS has helped states address these challenges head-on over the past two years. uFACTS includes configurable functionality that allows unemployment insurance agencies to establish extended benefits for authorized recipients in as quickly as 5 minutes. Eligible claimants are then automatically directed to apply for extended benefits the next time they login into the system via either the Web or IVR (interactive voice response).

The uFACTS framework is adaptable and agile enough to help states respond very quickly to any future extensions or new programs.


Providing UI Innovation and Efficiency through Integration and Automation

Unemployment Insurance agencies across the country struggle to keep related data in employer wage records and claimant monetary determinations accurate and consistent. A claimant’s monetary determination should accurately represent his or her wages. Similarly, agencies want to be sure employers report wages properly, pay the right amount of taxes, and receive appropriate charges for benefits paid. State UI agencies often manage these related data through reports, disparate system or manual updates, or frankly, not at all.

Click the links below to view how uFACTS can help states deal with this struggle. uFACTS includes configurable functionality allowing unemployment insurance agencies to systematically update claimant monetary determinations via employer wage adjustments, as well as update wage records and associated taxes, assessments, and/or fees based on a monetary adjustment. This functionality reduces the time staff spend on such efforts and improves the accuracy of the transaction and integrity of the related data. In addition, the configurable design of uFACTS allows states to implement their own appeals and assessment rules

Monetary and Wage Record Integration

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