Commitment to Customer Success
Deloitte MarketPoint is committed to our customers’ success. An important part of our solutions is the high level of support that we provide. Our support specialists are knowledgeable about the aspects of MarketBuilder, our models and data, and the industries we serve.
Deloitte MarketPoint provides support for our software solutions and services projects. You can reach our support team by phone or e-mail. We stand behind the quality of our products and services with a professional, informed team utilizing a support infrastructure that:
- Connects you with the best person for your question
- Monitors the progress
- Escalates when appropriate
Our standard support hours are from 8 a.m. ET until 8 p.m. ET, Monday through Friday, and we also offer extended support.
Our support professionals are available for current customers. Please email support at firstname.lastname@example.org. If you don’t have the support phone number and need to call, call +1 877 905 5335, if calling from the United States or Canada, or +1 713 982 3383 for all other calls.
As used in this document, ‘Deloitte’ means Deloitte LLP (and its subsidiaries). Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.