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Health Plans’ Challenge; Delivering on Consumer Preference

Deloitte 2012 survey of health care consumers INFObrief


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The Deloitte 2012 Survey of U.S. Health Care Consumers provides data-driven insights on consumers’ perceptions of the health care system and their thoughts on health care reform. This INFOBriefs focuses on Consumers and health plans. Believing that health plans vary greatly in both quality and price, consumers are ready to customize and shop for insurance; however, they seek more choices and better tools to find the right fit and best value.

Other INFObriefs include:

  • Consumers and health information technology – Despite consumers’ high ownership levels of technology devices, their use of consumer health information technology (HIT) is low, and their interest in using emergent HIT is also relatively low.
  • Consumers’ utilization of the health care system – Satisfaction with primary care providers is consistently high but consumers believe that quality and prices can vary greatly among hospitals.
  • Life sciences products and innovations – Half of all consumers in 2012 say they currently take prescription medications. Adherence is high, consumers feel knowledgeable about the drugs they take, and have confidence in their effectiveness.

Endnotes: Survey questions asked for the results presented in this INFOBrief

INFOBrief: Health plans’ challenge: delivering on consumer preference

  1. “Are you currently covered by, or enrolled in, any kind of health insurance policy or health plan that helps pay for medical expenses related to hospital stays, doctor visits, prescription medications, and/or other health care services?”
  2. “Overall, how satisfied are you with the experience you had at the hospital where you most recently stayed overnight as a patient?
    “Overall, how satisfied are you with your current primary care provider?”
    “Overall, how satisfied are you with the experience you had at the hospital where you most recently received care in the emergency room?
    “Overall, how satisfied are you with the experience you had at the hospital where you most recently received care in outpatients?”
    “Overall, how satisfied are you with your primary health insurance policy/health plan (meaning the health insurance policy/health plan that currently provides the most coverage for medical care)?”
    “How satisfied are you with the performance of the U.S. health care system?”
  3. “Thinking about the amount and types of health insurance coverage you currently have, do you consider yourself to be: 1. Well-insured. 2. Adequately insured. 3. Under-insured. 4. Not sure”
  4. “Why did you switch health plans?”
  5. “Which of the following describes why you do not currently have health insurance?”
  6. “Thinking about your primary health insurance coverage (meaning the health insurance policy/health plan that currently provides the most coverage for medical care), how did you get this coverage?”
  7. “There are many potential ways to obtain a health plan. If you were given the choice, which approach would you prefer?”
  8. “There are different ways to design a health plan such as the mix of benefits, features, and costs that might make up a particular health plan. If you were given the choice, which kind of health plan would you prefer?”
  9. “If given the choice, which of these two health plans would you be more likely to choose?”
  10. “If you wanted information to help you compare the benefits and costs of different heatlh plans, how much trust would you have in the following sources to provide reliable information?”
  11.  “Thinking about health insurance companies, in general, what is your level of agreement with the following?

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