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Information Technology, Social Media and Online Resources for Health Care – A Slow Climb

Deloitte 2012 survey of health care consumers INFObrief


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The Deloitte 2012 Survey of U.S. Health Care Consumers provides data-driven insights on consumers’ perceptions of the health care system and their thoughts on health care reform. This INFOBriefs focuses on Consumers and health information technology – Despite consumers’ high ownership levels of technology devices, their use of consumer health information technology (HIT) is low, and their interest in using emergent HIT is also relatively low.

Other INFObriefs include:

  • Consumers and health plans. Believing that health plans vary greatly in both quality and price, consumers are ready to customize and shop for insurance; however, they seek more choices and better tools to find the right fit and best value.
  • Consumers’ utilization of the health care system – Satisfaction with primary care providers is consistently high but consumers believe that quality and prices can vary greatly among hospitals.
  • Life sciences products and innovations – Half of all consumers in 2012 say they currently take prescription medications. Adherence is high, consumers feel knowledgeable about the drugs they take, and have confidence in their effectiveness.

Endnotes: Survey questions asked for the results presented in this INFOBrief

INFOBrief: Information technology, social media and online resources for health care – a slow climb.

  1. “In the last 12 months, have you looked online for any of the following types of information either for yourself or a family member?”
  2. “If you wanted information about the most effective and safe treatment(s) for a certain health condition, how much trust would you have in the following “third-party” sources to provide reliable information?”
  3. “If you wanted information to help you compare quality and/or costs of care provided by different doctors or hospitals, how much trust would you have in the following sources to compile and provide reliable information?”
  4. “Do you currently maintain a paper-based and/or electronic-based personal health/medical record?”
  5. “How concerned are you that the privacy and security of your personal health/medical information might be at risk if you were to use a computer software program or website to maintain a personal health record that allowed you to share information with your doctor through an Internet connection?”
  6. “How likely would you be to use websites that offer the following?”
  7. “In the last 12 months, have you done any of the following?”
  8. Among those with access to doctor’s website/portal: “Thinking about the types of information that are available to you through this website/portal, and the actions you can take using it, how valuable would you say having access to this kind of system is to you?”
  9. Among those without access to doctor’s website/portal: “If you were given access to a secure, password-protected website or ‘patient portal’ that enabled you to do things like review personal medical/health information, send information or questions to a doctor/nurse, request a prescription refill,how likely would you be to use it?”
  10. “Thinking about doctors, please indicate your level of agreement with the following statements.”
    “In the last 12 months, have you looked online for any of the following types of information either for yourself or a family member?”
    “How likely would you be to use websites that offer the following?”
  11. “Thinking about hospitals, please indicate your level of agreement with the following statements.”
    “In the last 12 months, have you looked online for any of the following types of information either for yourself or a family member?”
    “How likely would you be to use websites that offer the following?”
  12. “How likely would you be to use websites that offer the following?”
    “How much would you be willing to pay for access to a website of this kind/these kinds of tools if you could spend between $0 and $200 for each tool?”
  13. “Do you currently own any of the following technologies? If so, how would you characterize your use of these technologies?”
  14. “If your health plan or doctor’s office could help you look after your health by reminding you to take medicines, perform routine self-exams, and schedule clinical exams, how interested would you be in receiving the following types of reminders?”
  15. “If you developed an ongoing health condition that needed to be checked or treated regularly, how interested would you be in using the following tools or supports on a regular basis if the technology became available to you?”(2012)
  16. “If your medical records were available to you on your smart phone (or PDA), and you were able to download information about your treatments and medical condition, how likely would you be to use your smart phone (or PDA) to monitor your health?” (2011)
  17. “If your medical records were available to you on a mobile communication device, and you were able to download information about your treatments and medical condition, how likely would you be to use this device to monitor your health?” (2010)
  18. “If given access to an in-home medical device that could help you know what you need to do and when to improve your health or treat a health condition, how interested would you be in using this device?” (2010)
  19. “If you have or were to develop a health condition that required regular monitoring, how interested would you be in using a medical device that would enable you to check your condition and send results to your doctor electronically through a computer or cell phone via a wireless Internet connection?” (2009 and 2011)
  20. “If you have or were to develop a health condition that required regular monitoring, how interested would you be in using a self-monitoring device at home?” (2008)
  21. “Why are you not more interested in using a self-monitoring tool/device for this purpose?”
  22. “In the last 12 months, have you used social media (e.g., an online community support site, chat room, or social networking site) to do any of the following?”
  23. “If you developed an ongoing health condition that needed to be checked or treated regularly, how interested would you be in using the following tools or supports on a regular basis if the technology became available to you?”
  24. “How would you rate the credibility of the health information provided by social media?”

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