Plans should upgrade both tech tools and tech culture to satisfy the new market.
For health plans, it’s time for information technology (IT) to help drive the business, not just support it. The changing marketplace is making new demands that technology can help satisfy—from population management and analytics to the dashboards and mobile tools that bring trust to customer relationships.
To take IT on the journey from cost center to strategic differentiator, health plans should focus on long-term investment, controlled risk-taking and rapid, agile iterations. Plans will also need to consider where and how to apply finite resources to this business-centered technology approach.
Do you know which technology investments will make the biggest, quickest difference on the bottom line? Are your leaders ready to back up new directives by fostering the unified culture that can carry them out? Technology is now poised to become an engine of agility, innovation and engagement—with the right leadership, focus and support.
See Thinking forward for more insights on this issue.