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Plans should upgrade both tech tools and tech culture to satisfy the new market.

For health plans, it’s time for information technology (IT) to help drive the business, not just support it. The changing marketplace is making new demands that technology can help satisfy—from population management and analytics to the dashboards and mobile tools that bring trust to customer relationships.

To take IT on the journey from cost center to strategic differentiator, health plans should focus on long-term investment, controlled risk-taking and rapid, agile iterations. Plans will also need to consider where and how to apply finite resources to this business-centered technology approach.

Do you know which technology investments will make the biggest, quickest difference on the bottom line? Are your leaders ready to back up new directives by fostering the unified culture that can carry them out? Technology is now poised to become an engine of agility, innovation and engagement—with the right leadership, focus and support.

See Thinking forward for more insights on this issue.


Thinking forward

  • Technology: Not just serving the business, it is the business.
    Historically, IT success was marked by efficiency, cost control, and other metrics that facilitated strong business outcomes. Now, technology is the business outcome. Learn more about our current thinking on how innovation and differentiation should become the focus in how your health plan leverages technology.
  • Networked medical device cybersecurity and patient safety: Perspectives of health care information cybersecurity executives
    Health care information cybersecurity executives discuss their challenges, activities, and thoughts about networked medical device governance, risk management and cybersecurity.
  • Health System Chief Information Officers: Juggling responsibilities, managing expectations, building the future
    Deloitte interviewed CIOs in 12 major health care systems to assess their opinions about and preparedness for the near- and longer-term challenges they face in navigating the “new normal.”

Watch, listen and learn

  • Life sciences and health care deal activity: Is M&A here to stay?
    Register for the November 11 webcast.

Dig deeper

  • Health Sciences Practice
    Industries we serve.
  • Deloitte Center for Health Solutions
    Health care insights start with research.
  • Health Care Current
    Read this week's summary.

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