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Meet Susan Novak

Senior Manager, Deloitte Consulting LLP

Susan Novak is a senior manager in Deloitte Consulting LLP’s Life Sciences & Health Care practice. She has more than 12 years of experience focused on health plan corporate, customer and market strategy as well as operations excellence. Her clients include national health plans as well as several multistate and regional plans.

Susan is accomplished in guiding executive teams and boards in developing long-term strategic plans, crafting distribution channel strategies and readying clients for Health Insurance Exchanges (HIXs) and the growing retail market. Susan is a leader of Deloitte’s health plan retail and HIX solutions and has contributed to several papers on the growth in the retail marketplace, the uninsured crisis, consumer segmentation and member incentives programs. Recently, Susan has led several client engagements in exchange strategy, exchange operational and technical readiness and retail market readiness.

In addition to her strategy work, Susan has led teams through the design and implementation of new core operations departments, the build and launch of integrated health plan systems and operations outsourcing.

Susan has contributed to Deloitte articles, including Power to the People? How health care reform could result in the disruption of the group health insurance industry and Will they come? Consumers and health insurance exchanges: Awareness, preferences and concerns.

Susan joined Deloitte in 2000. She has a Bachelor of Arts from Swarthmore College and a Master of Business Administration from Duke University’s Fuqua School of Business


As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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