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2011 Survey of Health Care Consumers: Fact Sheet Library

Subjects include insurance, wellness, primary care, traveling for care, and diversity

The 2011 Survey of Health Care Consumers, conducted by the Deloitte Center for Health Solutions, is Deloitte’s fourth annual study of consumers’ attitudes, behaviors, and unmet needs. Taking a broad view of the various ways in which consumers approach their health, health care, health insurance, and health policy, the findings provide a timely look at the state of health care consumerism in the United States and 11 other countries.

To supplement the full report of U.S. findings, Deloitte offers a library of individual fact sheets that provide a snapshot of timely issues of importance to U.S. consumers and health care industry stakeholders, including insurance coverage, wellness and prevention, and primary care, as well as selected findings from six states. Fact sheets include:

Focus on health insurance
This fact sheet highlights findings from the 2011 survey based on the type of insurance consumers have and their knowledge, interactions, and satisfaction with health plans.

Focus on primary care and the health care consumer
Findings detailed in this fact sheet reflect how consumers regard and interact with their primary care physicians (PCPs).

Wellness programs and the health care consumer
This fact sheet reports on consumer interest and participation in wellness and healthy living programs.

Traveling for medical care
Consumers’ interest in traveling outside their community to receive medical care is the subject of this fact sheet.

Race, ethnicity and gender: How each defines health care consumerism
This fact sheet examines differences in consumer attitudes and actions among four cohorts, based on self-reported race and ethnicity.

State fact sheets
Six individual state fact sheets provide selected findings that show how the behaviors and attitudes of the average respondent mirror and/or differ from those of the average U.S. consumer.

China fact sheet
This fact sheet provides an abbreviated set of highlights from the study of consumers in China. To access the full 2011 Survey of Health Care Consumers in China, please click here.

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