This site uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print this page

2011 Survey of Health Care Consumers - Country Reports

Health care behaviors, attitudes, and unmet needs of consumers in 12 countries

The Deloitte Center for Health Solutions surveyed adults in 12 countries to gauge opinions and expectations about their health care systems. Across these countries there are many differences in health care systems' structures and operations as well as in the political and economic thrusts of national health care reforms. Citizens in each of these countries differ widely in their social, cultural, economic, and generational viewpoints; however, they are all end users of health care and hold strong views on the performance of their respective systems and what they expect to receive from health care. Survey respondents are interested in becoming more informed, engaged decision-makers in their health and health care - they are consumers, not patients.

Featured Country Reports

2011 Survey of Health Care Consumers: Global Report 2011 Survey of Health Care Consumers: Global Report
The rising health care cost coupled with the current state of the economy have prompted many consumers across the globe to delay care, alter household spending, and worry about their ability to pay for future health care costs.

2011 Survey of Health Care Consumers in the U.S. 2011 Survey of Health Care Consumers in the U.S.
The U.S. survey of suggests consumers remain largely confused about the system although highly opinionated about their interactions with doctors, hospitals, health insurers, and in their views of prescription drugs. It is our conclusion that consumers judge the U.S. health care system based on prior personal experience rather than a systemic view, perhaps due to its magnitude and complexity.

2011 Survey of Health Care Consumers in Brazil 2011 Survey of Health Care Consumers in Brazil
The Brazilian health care market has been facing growing challenges for more than a decade. Hospitals, clinics, and physicians are also facing challenges, such as assisting patients under agreements that do not adequately cover their costs.

2011 Survey of Health Care Consumers in Mexico 2011 Survey of Health Care Consumers in Mexico
Following a deep recession associated with the global economic downturn, Mexico is experiencing a robust recovery, with gross domestic product growth of 5.5 percent in 2010 and an estimate of 4.5 percent in 2011. Health care policy in Mexico faces important challenges in providing universal access to health care and comprehensive insurance coverage, and in enhancing system efficiency and quality.

2011 Survey of Health Care Consumers in Portugal

 

2011 Survey of Health Care Consumers in Portugal
The results presented in this study of Portuguese consumers foresee both opportunities for improvement and a need to more clearly communicate with consumers about the way the system is organized and how each citizen can contribute to and benefit from a more consumer-centric approach to care.

 

2011 Survey of Health Care Consumers in Canada

 

2011 Survey of Health Care Consumers in Canada
This survey of health care consumers in Canada offers health care industry leaders and policy makers a timely look at how health care consumerism is evolving, as well as a comprehensive perspective on how Canadians approach their health, health care, and health insurance.

 

2011 Survey of Health Care Consumers in Germany

 

2011 Survey of Health Care Consumers in Germany
The 2011 Survey of Health Care Consumers in Germany offers health care industry leaders and policy makers a timely look at how health care consumerism is evolving, as well as a comprehensive perspective on how Germans approach their health, health care, and health insurance.

 

2011 Survey of Health Care Consumers in Belgium

 

2011 Survey of Health Care Consumers in Belgium
The Belgian health care system is undergoing major challenges and changes. One important change is the shift from a patient-oriented to a consumer-oriented system of care. All stakeholders, rightfully so, are putting the patient in the central position of the “care” system.

 

2011 Survey of Health Care Consumers in Switzerland

 

2011 Survey of Health Care Consumers in Switzerland
This survey of health care consumers in Switzerland offers a glimpse of current opinions and activities as a baseline for future trend analysis. Concurrently, Deloitte conducted surveys in 11 other countries to compare consumer attitudes and behaviors in varied circumstances and systems of care.

 

2011 Survey of Health Care Consumers in China

2011 Survey of Health Care Consumers in China
The 2011 Survey of Health Care Consumers in China is a study of Chinese health care consumers' attitudes, behaviors, and unmet needs in six key areas. The survey's findings offer a new view for health care players and policy makers in China to help them understand how a more consumer-oriented health care system can be efficient and effective.

 

2011 Survey of Health Care Consumers in Luxembourg

 

2011 Survey of Health Care Consumers in Luxembourg
The 2011 Survey of Health Care Consumers in Luxembourg is a study of Luxembourg health care consumers' attitudes, behaviors, and unmet needs in six key areas. This survey offers a glimpse of current opinions and activities as a baseline for future trend analysis.

 

2011 Survey of Health Care Consumers in France

 

2011 Survey of Health Care Consumers in France
2011 marks the second year of Deloitte France’s participation in the Deloitte Center for Health Solutions’ survey of consumers in 12 countries to gauge their opinions and expectations of their respective health care systems.

 

2011 Survey of Health Care Consumers in UK 2011 Survey of Health Care Consumers in UK
The 2011 Survey of Health Care Consumers in the United Kingdom offers health care industry leaders and policy makers a timely look at how health care consumerism is evolving, as well as a comprehensive perspective on how they approach their health, health care, and health insurance.

 

Related links

Share this page

Email this Send to LinkedIn Send to Facebook Tweet this More sharing options

Stay connected