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2011 Survey of Health Care Consumers in France

Global survey of health care consumers


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The 2011 Survey of Health Care Consumers in France is a study of health care consumers' attitudes, behaviors, and unmet needs in six key areas. This year marks the second year of Deloitte France's participation in the Deloitte Center for Health Solutions' survey of consumers in 12 countries to gauge their opinions and expectations of their respective health care systems.

Although a majority of French consider that their health care system works better than many systems in the world, only 33 percent are satisfied with its performance. Even if French consumers see opportunities for improvements, they are not open to major changes, such as increased privatization.

Among survey key findings:

  • A majority of French consumers report they are in good health; however, half say that they have at least one chronic condition.
  • Consumers' use of Internet sites and social networking for health care information, self-management, and monitoring is low.
  • French consumers are guardedly receptive to retail/ambulatory options for non-urgent care.
  • The vast majority of consumers report they have supplemental insurance and think they are well- or adequately insured.
  • French consumers are receptive to use of bio-monitoring devices and smart phones for their health management.
  • One-third of French consumers are responsible for the care of others.

The 2011 Survey of Health Care Consumers in France offers health care industry leaders and policy makers a timely look at how health care consumerism is evolving, as well as a comprehensive perspective on how French consumers approach their health, health care, and health insurance.

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