Start Date and Time
December 6, 2012 11:00 AM
End date and time
December 6, 2012 12:00 PM
Time zone:
(GMT-05:00) Eastern Time (US & Canada)
Registration Information
Contact Information
Contact Dbriefs
Registration options
External registration
Event registration is closed.
Payment Information
There is no cost to attend Dbriefs webcasts.
Host: Thom McElroy, Principal - Deloitte Consulting LLP1 Intermediate CPE Credit: Specialized Knowledge & Applications
Since the year-end holiday shopping season is such a critical time for retailers, what can you do to improve how store associates manage customer interactions and drive positive performance at the store level this season? We'll discuss:
Strategies for enhancing the customer-employee relationship.
The changing role of store associates in today's digitally connected world.
Emerging consumer shopping trends and behaviors, including consumers' expected use of mobile and social media technologies in the holiday shopping process.
Hear results of Deloitte's 27th Annual Holiday Survey, explore what shoppers plan to buy this year, and learn how store associates might improve the overall customer experience.
Please note: CPE Credit is not available for viewing archived programs.
Related Content Subscribe to Dbriefs Program Guide Webcast Calendar CPE Information Webcast Help Dbriefs FAQs Update My Dbriefs Profile Dbriefs Homepage E-mail Dbriefs
Event registration is closed.
