Postal Industry: Meet Our People

Daryl Jackson has more than three decades in the consulting and financial advisory services arena. He currently serves as the client services lead for a large Postal client based in Washington, DC. During the past six years, he has worked closely with senior executives on topics including financial and operational controls, retail, business and IT strategy, security, and overall business process improvement. In addition to his role in the United States, he actively supports Deloitte’s global postal industry efforts abroad in Europe, Canada, Asia-Pacific and Australia.

Within the Postal Industry, Daryl has been involved in process reengineering, mail-products visibility, integration of eCommerce value-chain to the Postal and Logistics Industry, integration of financial, digital, and physical mail for various Posts. He is a frequent speaker and writer on industry topics.

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Edward Van Buren has more than 17 years of professional experience in consulting and the public sector. He focuses on helping clients in their efforts to develop and execute strategies to transform their organizations using technology and process improvement. His previous work includes financial transformation, governance, process improvement, and procurement for clients in the public and private sectors. Ed is a certified Project Management Professional (PMP).

Ed manages Enterprise Program Management Office efforts that involve multiple Non-information technology (IT) and IT engagements supporting mailing, logistics and engineer systems. Accomplishments include developing and maintaining executive relationships, deploying executive dashboards, developing integrated master schedules and program plans, as well as implementation roadmaps for critical projects.

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Ed Panzarella has over 27 years’ experience managing large, complex programs that deliver critical mission capabilities. He has extensive experience in the areas of project management, procurement management, supply chain management, organizational redesign, process improvement, engineering management, and strategic planning. At a leading postal operator, he implemented supply chain management concepts (using FFP contracts) to integrate the postal operator’s processes with their major customers (prominent telecommunications companies) to improve processing times as well as reducing costs. His knowledge has been effectively applied to commercial and public sector projects to implement fundamental mission changes.

Ed’s communication, interpersonal, and organizational skills have been tested and refined through numerous challenges such as Congressional liaison, negotiations with international organizations, and the effective execution of large, complex programs. He is a certified Federal Acquisition Professional, Level III (Highest), in Program Management and Systems Planning, Research, Development & Engineering with other certifications in Logistics. Ed is also a Project Management Professional (PMP).

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George Wright brings more than 30 years of experience in aligning information technology (IT) to drive business value, and business process/performance improvements in both the private and public sectors. He has significant experience in areas such as: strategic information system planning, enterprise architecture, enterprise data warehouse, telecommunications network design and implementation, enterprise resource planning solutions, operations research, statistics, quality assurance, and large scale system architecture design.

George has extensive experience implementing systems in military, government, and Fortune 100 enterprises within the functional areas of finance, human resources, logistics, sales and marketing, law enforcement, and inventory control. George received his MBA in Operations Research and his Bachelor of Science in Statistics, both from the University of Maryland.

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Tess Gattuso has more than 20 years of experience in management consulting and Public sector organizational management, transformation and policy. Working with Deloitte’s Partners and Directors, Tess is responsible for Deloitte’s client relationships and solutions delivery throughout the U.S. Postal Service. She helps lead Deloitte activities in the postal and logistics market as well as the coordination of Deloitte’s national and global postal and logistics resources into the Public sector market.

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Koen Vandaele has served as the Postal Leader for Europe, Middle East and Africa (EMEA) since 2007. He has provided strategic advisory services to a wide variety of Postal & Logistics industry organizations while coordinating and supporting the EMEA Community of Practice, which operates across 15 countries. His primary areas of focus are customer and market strategy, growth and innovation, performance management, and risk management.

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Caroline McGlashan’s experience extends to both private and public sectors. Caroline has extensive experience in project management both by managing large scale information technology projects as well as directing multiple projects at the same time. Most recently, she worked in a major government business enterprise across a variety of projects including retail segmentation and product strategy, costing and profitability integration and new market entry strategy.

During her time at Deloitte, Caroline has worked primarily in the public sector in a number of roles including operational improvement, corporate strategy development, business process re-engineering and change management. For a major Government Business Enterprise, Caroline has directed a number of important projects. To support the Costing and Profitability Integration, her team developed an over-arching framework for the enterprise, comprising postal, retail and logistics activities. To support Retail Segmentation and Products, she led a project that reviewed a sub-segment of the retail store network to determine how stores should be segments, how products should be ranged and the evaluation of alternative channels to meet community service obligations.

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Michael McFaul has been with Deloitte for over 25 years. Over the past ten years he has held increasingly senior management roles including leader of the Human Capital practice across fifteen countries in Europe, Director of Operations for the Montreal Consulting practice, Manufacturing Industry leader for Consulting in Canada and Consulting Service Leader for the practice in Ottawa. Most recently he has assumed the role of leader of our Federal Financial Services clients in Canada, including Federal Departments, Agencies and Crown Corporations in this sector.

Michael has deep and broad experience in consulting to senior executives in such areas as governance, program and project management, performance management, operations reviews, leadership development, organization design, culture change, workforce transition, communications and team development. Michael has worked on more than 10 large transformation projects internationally, focusing on the change challenges of technology transformation.

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David Rogers works in the Federal Audit and Enterprise Risk Services group and is a firm-designated Sarbanes-Oxley and internal control specialist. David has over 30 years of experience consulting with a diverse group of federal government and commercial organizations on a broad range of internal control, corporate governance, business process, financial, and operational and regulatory issues. David also serves as the Quality Risk Manager for the Federal Audit and Enterprise Risk Services practice and, through that role, is responsible for the Quality and Risk Management oversight of the practice. David served as an Audit partner in the Deloitte & Touche commercial audit practice from 1993 – 2001.

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