As consumers have shifted their buying criteria to demand more value, better service and greater convenience, the postal industry must adapt the way they offer services to meet these evolving consumer needs. Deloitte Touche Tohmatsu’s member firms work with the postal industry to address these and anticipate other challenges.
eCommerce How do postal operators leverage the web to market products and provide services to postal customers? This thought paper provides new insights into approaches used by postal operators to use the internet as a channel for collection of information, for postal products and services integration and for customer information.
Re-platforming E-commerce in the Age of the Cross-Channel Consumer
As cross-channel shopping behavior becomes more prevalent in the retail industry, savvy companies are paying greater attention to the strategic importance of their online business capabilities. To successfully adapt to these behavioral changes, it will be critical for retailers to think differently than they had in the past about their e-commerce re-platforming efforts.
Reinventing Retail Everyone’ is talking about multi-channel retailing. Is it really happening or is it a hype? To answer this question, Deloitte Consulting LLP spent six months interviewing dozens of retail executives. We collected their views on multi-channel retailing, its effect on their businesses and its impact on the retail marketplace.
Asset Intelligence Deloitte’s Asset Intelligence Solutions focus on creating sustainable value in the enterprise through improved interaction with “Any Asset, Anywhere, Anytime.” True value is derived by maintaining a relationship with an asset and through the ability to understand and act on various degrees of information about the asset from simple (keeping track of a bill of materials) to complex (asset control through edge intelligence).