Mobile Device Analytics
Analyzing text messages in a litigation environment
The ever-expanding mobile workforce increasingly relies on smartphones to augment their productivity. The proliferation of mobile devices has provided employees with a new communication medium for company business, SMS, MMS and chat applications. Due to the increased data speeds from carriers, the proliferation of free public Wi-Fi and the maturation of mobile technology, people are quickly changing their personal and work-related communication devices. We estimate that over the last few years these factors have driven a 43 percent increase in the use of instant messaging through mobile devices. Even though email communication is still important, with a 22 percent increase, instant messaging continues to grow as a way employees conduct business. Moreover business and government agencies are deploying smartphones to their employees on a regular basis.
Additionally, more corporations and government agencies are allowing employees to bring their own devices to work and use them for work purposes.
In a recent survey, nearly half of all respondents indicated their employers have a Bring Your Own Device (BYOD) policy1. With the growth of BYOD policies, employers may have to procure data that is relevant to their litigation from their employees’ personal smartphones and tablets.
Mobile messaging is becoming more mainstream in business. Accordingly, organizations should have a plan in place to deal with their ever growing mobile data volumes and text messages when it comes to litigation. Although businesses have been using mobile devices for decades, the data on those devices was largely duplicative of what was on the employees’ computer, email and voicemail. However, in today’s environment, mobile device data is no longer redundant data, especially when it comes to text messages.