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Public Administration and Civil Service Reform

Emerging Markets practice

Sound public administration has at its core a rational and progressive civil service.  Many challenges face developing nations as they look to reform civil service, including establishing a merit-based pay and grading system, rationalizing the size and function of ministries and agencies, offering training programs that adequately address gaps in skills, and recruiting and retaining high-performing staff.

Deloitte’s team of emerging markets professionals work beside numerous governments to strengthen public administration and develop capacity of civil servants who deliver services to citizens.

Featured projects

Afghanistan civil service support
Deloitte is working to enhance coordination across public sector organizations and to build the capacity of the government workforce in Afghanistan.

Strengthening institutional structures in South Sudan Strengthening institutional structures in South Sudan
Deloitte is helping to build institutional and human capacity to support the establishment of effective, transparent and accountable institutional structures in the Government of Southern Sudan.

Technical assistance for policy reform in Egypt
Deloitte supported this five-year, $134 million project to provide a broad and integrated source of technical assistance to Egyptian reformers to help them define and implement their visions for economic policy and institutional reforms.

Featured insights

In The Hot Seat: Reducing Costs in Public Sector Organizations in an Age of Austerity In the hot seat: Reducing costs in public sector organizations in an age of austerity
This research explores the levers that public-sector leaders have at their disposal, and the approaches that have proven to be successful, in order to reduce costs in public-sector organizations.

New Shapes and Sizes: Reshaping Public Sector Organizations New shapes and sizes: Reshaping public sector organizations
This report outlines how public bodies need to review their organization design in response to impending budget cuts. Given the looming government deficit, public bodies are likely to make major cuts in size (headcount), but it is important to also consider how this will affect shape (operating model).


As used in this document, “Deloitte” means Deloitte Consulting LLP, which provides strategy, operations, technology, and human capital consulting services, Deloitte Financial Advisory Services LLP, which provides financial advisory services, and Deloitte & Touche LLP which provides governance and risk oversight and reporting advisory services. These entities are separate subsidiaries of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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