2011 Survey of Health Care Consumers: Global ReportGlobal survey of health care consumers |
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Three global trends suggest that health care system leaders should think of patients as consumers: clinical innovations are driving solutions to medical problems that enable consumers to take care of themselves; governments and employers face shrinking budgets even as health costs are soaring; and consumers are paying attention to health care as never before.
This study offers a snapshot of how consumers view the performance of their respective health care systems as well as opportunities for improving the value proposition in each.
Among survey key findings:
- Most consumers draw from personal experience with their system when evaluating its performance. Factual (objective) comparisons to other systems are not pertinent to consumers.
- Satisfaction levels with a country's health care system are not related to its structure or costs. Expectations matter most.
- Most consumers believe there are opportunities for their health care system to improve in the areas of cost effectiveness, efficiency, and clinical effectiveness. Technology-enabled solutions are widely thought to be part of the solution. Most consumers see major gaps in value when assessing the performance of their health care system.
- Consumers do not believe they are in control of health care costs and are insecure about that.
- Consumer willingness to engage in managing their health care is evolving. Consumers support the idea but have yet to fully incorporate this as routine practice.
2011 Survey of Health Care Consumers Global Report
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